As the technology firm that created the mobile world and a rich history of 145 years of building ground-breaking solutions and innovative technologies supported by 60,000+ patents, Ericsson has made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you are welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team.

Ericsson Enterprise Wireless Solutions (BEWS) is the group responsible for leading Ericsson's Enterprise Networking and Security business. Our growing product portfolio spans across wide area networks, local area networks and enterprise security. We are the #1 global market leader in Wireless-WAN based enterprise connectivity solutions and are growing fast in enterprise Private 5G networks and Secure Access Services Edge (SASE) solutions.

How Will You Contribute to the Company?
At Ericsson Enterprise Wireless Solutions, we believe that our success is directly tied to the value our customers derive from our solutions. We seek an experienced Renewal Account Manager, Security, to join our Customer Success organization. You will partner with distributors, channel partners, customers, and internal stakeholders (e.g., Sales, Customer Success) to ensure we accomplish our renewal targets.

From this opportunity, you will get:

• A great climate and culture based on a passion for customer, partner, and company success
  
• Continued investment in you, your peer group, and your team through recurring team-building activities and professional development
  
• An extremely humble and hungry organization with enterprise-class processes and capabilities but a startup approach to innovation and agility
  

We work smart and hard and continually have fun!

What Will You Do?

• Manage a portfolio of renewals by collaborating with Company team members, partners, and customers
  
• Continue the transformation of our renewals processes and practice to ensure it seamlessly integrates and is easy for partners and customers
  
• Create and manage the timely generation of renewal quotes, including validation, auditing, and management of all aspects of the process
  
• Create and maintain accurate and timely renewals forecasts, including risks identification and mitigation
  
• Coordinate with external parties and sales team to accomplish on-time renewals
  
• Identify and execute on upsell opportunities, including co-termination and multi-year renewals
  

Qualifications
Minimum Qualifications:

• Three (3+) years of service renewal experience with an emphasis on a channel (preferably networking industry and/SaaS company)
  
• Expert working knowledge of the service business, including co-termination, service terms, terms, and conditions, etc.
  
• Experience and knowledge of negotiating with partners and customers with a focus on value
  
• Experience working with both internal and external customers in a multi-tier channel environment
  
• Strong communication skills to convey complex service concepts clearly and accurately to internal and client-facing teams at all management levels
  
• Proficient with analytics and associated tools (i.e., Excel, Access, Tableau, etc.)
  
• Solid written and verbal communication skills are a must, as problem resolution with Sales, Customer Support, Customers, and Finance are key components of the job
  
• Can work in a fast-paced environment, balancing multiple priorities
  
• Results-oriented team player with strong attention to detail
  

Bonus Points:

• Experience with Salesforce.com and MS Dynamix
  
• Bilingual
  

#LI-Remote

Why Ericsson Enterprise Wireless Solutions?

At Ericsson Enterprise Wireless Solutions, we are one team - all in on inclusion. Celebrating the uniqueness of our individual team members across the globe helps us build diverse teams where we all can thrive. Our connected, community-focused culture enables each one of us to perform at our best and fully be ourselves.

Our values drive everything we do:

• Respect: we don't point a finger; we lend a hand.
• Integrity: we do the right thing, even when it is hard; we make fact-based decisions.
• Perseverance: we accept and embrace change; we have a passion to win!
• Professionalism: we hold each other accountable.

We are creating the future of global connectivity and community. Come join us. You belong here.

Compensation & Benefits at Ericsson Enterprise Wireless Solutions

At Ericsson Enterprise Wireless Solutions, we know that our people are the key to our success. We offer a competitive compensation and benefits package to help with your individual needs and goals.

Your Pay:

The salary range for this position is listed below. The actual salary offered is dependent on various factors including, but not limited to, location, the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.

$52,500.00 - $97,500.00

Your pay also includes the opportunity for monthly sales incentives. Actual payouts are dependent upon the attainment of agreed to revenue goals and objectives as determined by our management team.

Your Health:

Ericsson Enterprise Wireless Solutions offers excellent, competitive employee benefits, such as: subsidized, nationwide PPO medical benefit options including a low-deductible Point of Service Plan and a qualifying High Deductible Health Plan (HDHP), with a generous company-provided HSA contribution. For California employees, we offer a subsidized HMO option through Kaiser. Ericsson Enterprise Wireless Solutions also offers subsidized dental and vision coverage.

Your Financial Security:

Ericsson Enterprise Wireless Solutions invests in both your short and long-term financial wellbeing. Our 401(k) plan has a 4% company match and immediate vesting. Employees will also receive company-paid employee basic life and AD&D insurance and company-paid disability benefits.

Your Time:

Your work-life balance is important to us. Ericsson Enterprise Wireless Solutions provides generous paid time off, including: 15 days of Flexible Time Off (FTO), four paid quarterly well-being days, and 11 paid annual holidays (includes nine company holidays and up to two floating holidays). Please note that an employee's FTO balance and floating holidays may be prorated in the first year, based on start date. We also offer paid maternity-leave benefits and six weeks 100% paid family leave for all employees.

Additional Benefits:

Ericsson Enterprise Wireless Solutions offers other company-paid benefits such as a comprehensive Employee Assistance Program, Talkspace mobile therapy, and volunteer paid time off.

Ericsson Enterprise Wireless Solutions' Diversity, Equity, Inclusion, and Belonging mission is to create an inclusive work environment where all employees' differences are celebrated, their thoughts matter, and everyone feels safe to bring their authentic selves to work. We're proud to be an equal opportunity employer and aim to attract, develop, and engage top talent from a diverse candidate pool. It is our policy and commitment to provide equal opportunity employment for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law.