Clinical Education Specialist - Americas
May 8, 2023
Based in Oakland, NJ, Topcon is a comprehensive diagnostic device manufacturer within the worldwide eye care community. It introduced the world's first commercial back-of-the-eye Spectral Domain (SD) and Swept Source (SS) optical coherence tomography (OCT) systems, which have driven innovation in eye care.
More recently, to develop the most efficient, pragmatic and state-of-the-art solutions, Topcon formed a new strategic division, Topcon Healthcare Solutions, whose primary objective is to create world-class software solutions for the eye care industry and beyond. The company's products enable the collection and visualization of a wide range of imaging and clinical data while providing quantitative and clinical analysis capabilities.
Topcon's software gives clinicians access to patient exam data captured from OCTs, Visual Fields, Fundus Cameras, and other Topcon and third-party devices. Topcon leverages its new data management system called Topcon Harmony, where practitioners gain access to both DICOM and non-DICOM information stored in a central, cloud-based environment. Additionally, Topcon now provides an integrated service that connects practitioners to an extensive network of reading services to assist in the management of sight-threatening eye diseases.
Summary:
The Clinical Trainer (Americas) will take shared ownership of Topcon's training programs, relating to the training of Topcon employees, distributors and customers. The Clinical Trainer will report directly to the Director of Global Education and Training.
This position can be based at the local Topcon office or remote working. This is a full-time post with travel for an estimated 25-30% of the time, predominantly but not restricted to the Americas. Travel may not be distributed evenly throughout the year.
Essential Duties and Responsibilities:
The following duties are required to be performed by the employee but are not limited to these, as other duties may be assigned.
Work with the Global Education and Training (GET) Team to set competencies for each Course Curriculum and design and create multilevel global training courses for employees and authorized distributors. Work with Subject Matter Experts (SMEs) across Global Education and Training, Product Management, Customer Support, Global Marketing, and other departments where relevant, to collect relevant resources, then design and create training programs for all Topcon devices and related clinical topics, aimed at staff and distributors. Work with subsidiary managers, particularly those in the Americas, to establish the training needs of each subsidiary and customize courses and materials where required. Act as the global education team's product expert for a large proportion of Topcon's extensive product range, in particular retinal imaging, dry eye, refraction and myopia. Design and develop instructional material for end user training courses that supports company products, branding and initiatives. Support Key Opinion Leaders to develop engaging, clinical end user education for Topcon Healthcare University. Contribute to higher level train-the-trainer sessions for subject matter experts and regional trainers, providing device-related hands-on training and preparing and delivering relevant clinical and research-related presentations. Work with the GET Team to design, deliver and lead instructor-led courses for staff and distributors around the world, covering the full range of Topcon devices, how to position and sell the devices, and related clinical/research topics. This may include virtual trainings in different time zones, requiring early morning or evening work on occasions. Contribute to GET Team meetings, presenting and sharing knowledge and ideas with the team Deliver end user training at certain Topcon events (workshops and presentations) Perform other related duties as required.
Requirements:
Key Competencies
Topcon is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
More recently, to develop the most efficient, pragmatic and state-of-the-art solutions, Topcon formed a new strategic division, Topcon Healthcare Solutions, whose primary objective is to create world-class software solutions for the eye care industry and beyond. The company's products enable the collection and visualization of a wide range of imaging and clinical data while providing quantitative and clinical analysis capabilities.
Topcon's software gives clinicians access to patient exam data captured from OCTs, Visual Fields, Fundus Cameras, and other Topcon and third-party devices. Topcon leverages its new data management system called Topcon Harmony, where practitioners gain access to both DICOM and non-DICOM information stored in a central, cloud-based environment. Additionally, Topcon now provides an integrated service that connects practitioners to an extensive network of reading services to assist in the management of sight-threatening eye diseases.
Summary:
The Clinical Trainer (Americas) will take shared ownership of Topcon's training programs, relating to the training of Topcon employees, distributors and customers. The Clinical Trainer will report directly to the Director of Global Education and Training.
This position can be based at the local Topcon office or remote working. This is a full-time post with travel for an estimated 25-30% of the time, predominantly but not restricted to the Americas. Travel may not be distributed evenly throughout the year.
Essential Duties and Responsibilities:
The following duties are required to be performed by the employee but are not limited to these, as other duties may be assigned.
Work with the Global Education and Training (GET) Team to set competencies for each Course Curriculum and design and create multilevel global training courses for employees and authorized distributors. Work with Subject Matter Experts (SMEs) across Global Education and Training, Product Management, Customer Support, Global Marketing, and other departments where relevant, to collect relevant resources, then design and create training programs for all Topcon devices and related clinical topics, aimed at staff and distributors. Work with subsidiary managers, particularly those in the Americas, to establish the training needs of each subsidiary and customize courses and materials where required. Act as the global education team's product expert for a large proportion of Topcon's extensive product range, in particular retinal imaging, dry eye, refraction and myopia. Design and develop instructional material for end user training courses that supports company products, branding and initiatives. Support Key Opinion Leaders to develop engaging, clinical end user education for Topcon Healthcare University. Contribute to higher level train-the-trainer sessions for subject matter experts and regional trainers, providing device-related hands-on training and preparing and delivering relevant clinical and research-related presentations. Work with the GET Team to design, deliver and lead instructor-led courses for staff and distributors around the world, covering the full range of Topcon devices, how to position and sell the devices, and related clinical/research topics. This may include virtual trainings in different time zones, requiring early morning or evening work on occasions. Contribute to GET Team meetings, presenting and sharing knowledge and ideas with the team Deliver end user training at certain Topcon events (workshops and presentations) Perform other related duties as required.
Requirements:
- Proven track record in training, ideally in a corporate environment.
- Clinically trained (optometrist, ophthalmologist, orthoptist, optician, medical photographer, ophthalmic technician, or other)
- Good clinical knowledge across optometry and ophthalmology. Ideally with dry eye, myopia, refraction and retinal imaging experience.
- Experience reading and analyzing research papers a plus
- Independent traveler
- MS Office proficiency, especially PowerPoint
- Comfortable with public speaking/giving engaging presentations
- Experience of rapidly becoming proficient in new software
- Advanced organizational skills with the ability to handle multiple parallel assignments
- Attention to detail/accuracy important
- Self-motivated, possess excellent written and oral communication skills, and ability to interact with all levels of management and staff
- Ability to work independently / self-manage
- Ability to think proactively and plan and execute resourcefully
- Knowledge of an additional language a plus
- Experience of using a wide range of Topcon devices a plus
Key Competencies
- Planning and organizing
- Working to deadlines
- Communication skills - expressing complex ideas in a simple way to learners for whom English is not their first language
- Judgement
- Adaptable
- Team player
- Excellent written English
Topcon is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.