The following describes the various aspects of the designated job. Some or all these aspects may be changed over time, with or without notice, at the sole discretion of the ACGME.

Applicants must be currently authorized to work in the United States (US) on a full-time basis. The ACGME will not provide employment sponsorship for this position (e.g., H-1B Visa or other US employment authorization).

JOB OVERVIEW

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Operations Management: Direct and oversee the daily operations of the Conference Center, ensuring all facilities are prepared and maintained to host events of varying sizes and types.
• Staff Management: Train, supervise, develop, and evaluate a team of staff members, fostering a positive and efficient work environment, and managing shifts based on the meeting/event schedule.
• Event Technology Management: Ensure seamless integration and operation of event booking technology for all events, to include verifying the accuracy of information, as well as providing training and support to team members and meeting organizers to maximize efficiency and effectiveness.
• Senior Management Liaison: Serve as the key contact for Senior Management, ensuring the success of meeting and catering operations by integrating continuous feedback to enhance processes and team training; align Meeting Services with organizational objectives to drive excellence and efficiency.
• Event Management: Direct meeting and catering staff members’ collaboration with internal meeting organizers to ensure seamless planning and execution of successful events, addressing all details and meeting expectations; lead biweekly meetings with meeting organizers to deliver Conference Center updates, respond to inquiries, and collect feedback.
• Conference Center Facility Maintenance: Ensure the Conference Center is well-maintained, coordinating with Facilities Manager to uphold safety and cleanliness standards.
• Travel Management: Lead the strategic direction and management of hotel contract negotiations and bookings; ensure compliance with travel policies while overseeing enterprise risk management; align all activities with organizational goals, maintaining the highest standards of efficiency and traveler safety; conduct monthly travel meetings focused on advisories, policy compliance, and risk management strategies.
• Safety and Compliance: Ensure all operations comply with health, safety, and regulatory requirements; conduct regular safety audits and implement corrective actions as necessary.
• Budget Management: Develop and manage budgets for facility supplies, ensuring the Conference Center is well stocked and meets the needs of event attendees.
• Vendor Relations: Establish and maintain relationships with external vendors and service providers to ensure quality service delivery.
• Reporting: Develop and deliver comprehensive reports to Senior Management, detailing Conference Center utilization, event success, and team performance; conduct and analyze regular satisfaction surveys to drive improvements and strategic decision-making.
• Conference Center Support: Provide on-site catering and meeting support.
• Other duties as assigned.  

SUPERVISORY RESPONSIBILITY

Supervises, directs, and evaluates assigned staff members. Supervisory functions include: making hiring and termination decisions; prioritizing assignments and directing work; developing and overseeing employee work schedules and approving time away from work; providing and/or facilitating employee training and development; approving/processing employee concerns and problems and counseling or disciplining as appropriate; completing employee performance appraisals; determining or making recommendations regarding new hire salaries and salary changes; and acting as the liaison between employees and Management. 

QUALIFICATIONS

Minimum

• Bachelor’s degree in hospitality management or a related field
• 10+ years of event or meeting management experience
• Experience in managing or working at a conference center or similar venue
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Superior organizational and multitasking capabilities
• Demonstrated ability to manage events and handle client relationships
• Willingness to engage in hands-on work and assist with physical tasks as needed
• Proficient in conflict resolution and maintaining a positive work environment, even in challenging situations
• A proactive attitude towards innovation and service excellence
• Proficiency in using event planning software
• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint, for creating reports, managing schedules, and preparing presentations

Preferred

• Event management certifications, such as Certified Meeting Professional (CMP) or Certified Special Events Professional (CSEP)

REQUIRED KNOWLEDGE, SKILL SETS, AND ABILITIES

• Must be willing and able to attend at least three out-of-state meetings per year, running anywhere from three to five days per meeting, typically over weekends.
• Will frequently be required to sit in meetings for long periods of time.
• Will frequently be required to sit and work for extended periods of time at computer terminal using various computer programs and other computer tools.
• Must be willing and able to travel if required.

WORK ENVIRONMENT/CONDITIONS

The ACGME is an Equal Opportunity/Affirmative Action/Pro Disabled and Veteran Employer. The ACGME welcomes differences in the form of gender, race, ethnicity, disability, geography, socioeconomic status, age, politics, religion, philosophy, sexual orientation, gender identity, or expression status. All applicants who share this goal are encouraged to apply.