Collections Specialist
January 23, 2022
About the Role
This Collections Specialist position is within FTI Consulting's Technology practice. An individual in this position will bring a strong corporate collections background to the operations group to facilitate timely payments from a growing customer base. The candidate must be detail oriented, organized, able to work independently and as part of a team of billing professionals. Excellent interpersonal skills are essential as the position requires contact with all levels of engagement professionals internally and externally.
What You'll Do
• Review aged Accounts Receivable balances and contact clients, via phone and email, to facilitate payments
• Establish methodological process for continuously canvassing all of Technology aged AR and performing routine follow-ups and check-ins to ensure timely payments.
• Proactively establish contact points with clients Accounts Payable contact and preemptively ensure access to billing systems is in place prior to invoicing.
• Identify and resolve technical issues preventing client payments (access to eBilling sites, resolving rejection errors etc.)
• Collaborate with Technology Consulting relationship managers where appropriate to facilitate client payments
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
• Establish and maintain effective and cooperative working relationships with practitioners and client accounts payable contacts.
• Perform all above duties as an extension of Technology Consulting with appropriate respectful demeanor and consultative client service.
• Perform other assigned tasks and duties necessary to support the Technology Finance department's efforts to maintain timely cash collections
• Prepare and present reports on collection activities and progress BASIC QUALIFICATIONS:
• Minimum of 3-5 years' experience in corporate collections
• High school diploma
• Associate's/Bachelor's degree is a plus
• Working knowledge of MS Office and databases
• Excellent communication and interpersonal skills
• Problem-solving and critical-thinking skills
REQUIRED SKILLS:
• Proven experience as a Collection Specialist or similar role
• Knowledge of Billing and Collections procedures
• Knowledge of various collection techniques
• Strong attention to detail, goal oriented and organized
• Able to establish sound processes and routines
• Self-motivated and able to work independently
• Commitment to excellent customer service
• Excellent written and verbal communication skills
Our Benefits
Apart from the well-structured career path and excellent team environment, our employees enjoy a variety of perks and benefits. Our benefits include, but are not limited to:
About FTI Consulting
What makes us unique? With more than 5,000 employees located in offices in every corner of the globe, we are the firm our clients call when their most important issues are at stake. Regardless of what level you are, you will have the opportunity to work alongside and learn from top experts in your field on high-profile engagements that impact history. Our culture is collaborative, and we value diversity, recognition, development and making a difference in our communities.
FTI Consulting is publicly traded on the New York Stock Exchange and has been recognized as a Best Firm to Work For by Consulting magazine and one of America's Best Management Consulting Firms by Forbes. For more information, visit www.fticonsulting.com and connect with us on Twitter (@FTIConsulting), Facebook and LinkedIn.
FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.
What You'll Do
• Review aged Accounts Receivable balances and contact clients, via phone and email, to facilitate payments
• Establish methodological process for continuously canvassing all of Technology aged AR and performing routine follow-ups and check-ins to ensure timely payments.
• Proactively establish contact points with clients Accounts Payable contact and preemptively ensure access to billing systems is in place prior to invoicing.
• Identify and resolve technical issues preventing client payments (access to eBilling sites, resolving rejection errors etc.)
• Collaborate with Technology Consulting relationship managers where appropriate to facilitate client payments
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
• Establish and maintain effective and cooperative working relationships with practitioners and client accounts payable contacts.
• Perform all above duties as an extension of Technology Consulting with appropriate respectful demeanor and consultative client service.
• Perform other assigned tasks and duties necessary to support the Technology Finance department's efforts to maintain timely cash collections
• Prepare and present reports on collection activities and progress BASIC QUALIFICATIONS:
• Minimum of 3-5 years' experience in corporate collections
• High school diploma
• Associate's/Bachelor's degree is a plus
• Working knowledge of MS Office and databases
• Excellent communication and interpersonal skills
• Problem-solving and critical-thinking skills
REQUIRED SKILLS:
• Proven experience as a Collection Specialist or similar role
• Knowledge of Billing and Collections procedures
• Knowledge of various collection techniques
• Strong attention to detail, goal oriented and organized
• Able to establish sound processes and routines
• Self-motivated and able to work independently
• Commitment to excellent customer service
• Excellent written and verbal communication skills
Our Benefits
Apart from the well-structured career path and excellent team environment, our employees enjoy a variety of perks and benefits. Our benefits include, but are not limited to:
- Competitive salary and bonus plans
- Generous paid holidays, time off and parental leave
- Full package of benefits plans
- Company matched 401K
- Annual paid volunteer hours
- Corporate matching for charitable donations
- Potential for flexible working arrangements
- Free snacks and drinks
- Upscale offices close to public transportation
- Pet insurance
About FTI Consulting
What makes us unique? With more than 5,000 employees located in offices in every corner of the globe, we are the firm our clients call when their most important issues are at stake. Regardless of what level you are, you will have the opportunity to work alongside and learn from top experts in your field on high-profile engagements that impact history. Our culture is collaborative, and we value diversity, recognition, development and making a difference in our communities.
FTI Consulting is publicly traded on the New York Stock Exchange and has been recognized as a Best Firm to Work For by Consulting magazine and one of America's Best Management Consulting Firms by Forbes. For more information, visit www.fticonsulting.com and connect with us on Twitter (@FTIConsulting), Facebook and LinkedIn.
FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.