Director,Global HR Solutions
February 1, 2023
Who We Are
FTI Consulting is the world's leading expert-driven consulting firm. Over the last 40 years, FTI Consulting experts have served as the trusted advisor to Fortune 500 companies and the world's leading law and private equity firms when they are facing their greatest opportunities and challenges. Our strong performance and continued success are a direct reflection of the ambition, energy, and commitment of our talented professionals across the globe to make a positive impact for our clients and communities.
At FTI Consulting, you'll be inspired and empowered to make an impact on headline matters that change history. Working side by side with the world's leading experts in your field, you'll be surrounded by an open collaborative culture that embraces diversity, recognition, professional development and most importantly, you.
There's never been a more exciting time to join FTI Consulting and this is where you will do the most exciting and fulfilling work of your career.
Are you ready to make an impact?
About The Role
This role reports to the Leader of HR Shared Services. The Global Human Resources Solutions Director will be a thought partner on all things HR Solutions and will be responsible for the day-to-day management of the Global HR Solutions' Associate & Generalist teams. This role will oversee the expansion, resourcing, and training of the HR Solution Center and Segment/Country aligned Generalist team on a global scale. They will help coach and mentor HR Solutions Managers responsible for leading these teams in streamlining global processes to deliver a consistent global employee experience. This role will also help oversee the offshoring of repeatable, transactional work to a low-cost location (India), eventually migrating parts of the HR Solution Center to this destination. The services offered by these teams include:
What You'll Do
The Global Human Resources Solutions Director will provide project management, coaching, talent development and thought leadership directly within the GHRSC and indirectly across the greater Core Ops groups. They will be responsible leading global projects that impact both Core Operations groups and the Segments directly, with significant focus on change management and task delegation. They will be directly responsible for oversight of transformative HR processes. They work as the primary liaison between the HR Solutions group and the other Core Operations groups and Segments within FTI.
Duties and responsibilities of this position shall include:
How You'll Grow
We are committed to investing and supporting you in your professional development and we have developed a range of programs focused on fostering leadership, growth and development opportunities. We aim to promote continuous learning and individual skills development through on-the-job learning, self-guided professional development courses and certifications. You'll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth.
As you progress through your career at FTI Consulting, we offer tailored programs for critical professional milestones to ensure you are prepared and empowered to take on your next role.
What You Will Need To Succeed
Basic Qualifications:
*Individuals seeking an exemption from this requirement for medical or religious reasons should complete a request for accommodation form by contacting recruitingsupport@fticonsulting.com .
Preferred Qualifications
#Li-MG1
Our Benefits
Our goal is to support the well-being of you and your families-physically, emotionally, and financially. We offer comprehensive benefits such as the following:
About FTI Consulting
FTI Consulting is a global business advisory firm dedicated to helping clients with their most significant opportunities and challenges. With more than 7,500 employees located in 30 countries, our broad and diverse bench of award -winning experts advise their clients when they are facing their most significant opportunities and challenges. At FTI Consulting, we embrace, cultivate and maintain a culture of diversity, inclusion & belonging, which are fundamental components to our core values. FTI Consulting is publicly traded on the New York Stock Exchange and has been named the #1 Professional Services Firm on Forbes List of America's Best Employers and the best firm to work for by Consulting Magazine . For more information, visit www.fticonsulting.com and connect with us on Instagram and LinkedIn .
FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.
FTI Consulting is the world's leading expert-driven consulting firm. Over the last 40 years, FTI Consulting experts have served as the trusted advisor to Fortune 500 companies and the world's leading law and private equity firms when they are facing their greatest opportunities and challenges. Our strong performance and continued success are a direct reflection of the ambition, energy, and commitment of our talented professionals across the globe to make a positive impact for our clients and communities.
At FTI Consulting, you'll be inspired and empowered to make an impact on headline matters that change history. Working side by side with the world's leading experts in your field, you'll be surrounded by an open collaborative culture that embraces diversity, recognition, professional development and most importantly, you.
There's never been a more exciting time to join FTI Consulting and this is where you will do the most exciting and fulfilling work of your career.
Are you ready to make an impact?
About The Role
This role reports to the Leader of HR Shared Services. The Global Human Resources Solutions Director will be a thought partner on all things HR Solutions and will be responsible for the day-to-day management of the Global HR Solutions' Associate & Generalist teams. This role will oversee the expansion, resourcing, and training of the HR Solution Center and Segment/Country aligned Generalist team on a global scale. They will help coach and mentor HR Solutions Managers responsible for leading these teams in streamlining global processes to deliver a consistent global employee experience. This role will also help oversee the offshoring of repeatable, transactional work to a low-cost location (India), eventually migrating parts of the HR Solution Center to this destination. The services offered by these teams include:
- Audit/Legal Requests
- Benefits Administration
- COE Aligned Support & Projects
- Compensation Data Tracking
- Compensation Process
- Compliance Related Tasks
- Core Ops Supply Chain Mgmt.
- E-file Maintenance
- Employee Data Maintenance
- Employee Recognition Program Mgmt.
- Employee Relations
- Escalations for HR Solutions Associates
- Foundational Data Mgmt.
- General Inquiry Support
- HR Communications
- Independent Contractor set-up
- Invoice Management
- Knowledge Management
- Leave Management
- Leave of Absence Support
- Offboarding Support
- Onboarding Support
- Performance Management
- Probation Review Mgmt.
- Promissory Note Administration
- Reporting Analytics
- RFP & Client Contacts Fulfillment
- System Maintenance
- System Support
- Talent Development
- Talent Development Trainings Delivery
- Talent Planning
- Tier 1 Reporting
- Transitions support
- Verifications
What You'll Do
The Global Human Resources Solutions Director will provide project management, coaching, talent development and thought leadership directly within the GHRSC and indirectly across the greater Core Ops groups. They will be responsible leading global projects that impact both Core Operations groups and the Segments directly, with significant focus on change management and task delegation. They will be directly responsible for oversight of transformative HR processes. They work as the primary liaison between the HR Solutions group and the other Core Operations groups and Segments within FTI.
Duties and responsibilities of this position shall include:
- Manage and provide solutions to resolve complex operational challenges, supporting better business decisions by connecting colleagues that are working on similar initiatives, pulling together teams that require input from multiple areas within the firm.
- Oversight of the packaging and offshoring of transactional processes to newly developed low-cost center.
- Development of new hybrid support model consisting of both in-country and segment aligned Generalist resources.
- Lead transformation projects across the organization to influence outcomes and to foster long-term partnerships across Departments, Segments, and Regions.
- Promote the migration of work to the HR Solutions team including leave mgmt., talent development operations support, etc.
- Oversee coaching, development, and training of direct reports and, indirectly, all members of the GHRSC team. Calculate and allocate resources appropriately.
- Create and maintain cross-departmental relationships by partnering with Core Ops and business leaders to develop and drive operational initiatives that are critical to organizational success.
- Bring together multiple stakeholders to drive decisions.
- Develop staff to create talent pool and succession planning in the areas of HR Business Partner support, Global Mobility, Benefits, Compensation, etc.
- Delegate projects whenever possible to team members to provide development and stretch opportunities to expand team's technical expertise.
- Provide complex and high-level reporting, including strategy slides/decks, suitable for top level leaders across a variety of functions to support business decisions.
- Develop and execute change management plans for projects and/or change initiatives.
- Oversee the management of all facets of day-to-day operations of the HR Solutions team.
- Stay abreast of legislative and regulatory changes that affect the firm and implement changes in response as necessary (e.g., AAP, General Data Protection Regulation (GDPR), OFCCP, EEO, pay history question bans, 'ban the box' etc.) to address and reduce risk.
- Work alongside business leads and human capital stakeholders to determine current and future operational / project requirements to ensure that business needs are accurately represented in the project queue.
How You'll Grow
We are committed to investing and supporting you in your professional development and we have developed a range of programs focused on fostering leadership, growth and development opportunities. We aim to promote continuous learning and individual skills development through on-the-job learning, self-guided professional development courses and certifications. You'll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth.
As you progress through your career at FTI Consulting, we offer tailored programs for critical professional milestones to ensure you are prepared and empowered to take on your next role.
What You Will Need To Succeed
Basic Qualifications:
- Minimum of a Bachelor's degree from a four-year College or University.
- 8+ years of experience working in a leadership role.
- At least 8 years of experience working in an HR Solutions role, with at least 4 years' experience with project management.
- Excellent written and verbal communication skills with proven ability to influence others. Experience with executive level communication.
- Strong preference for candidates who have come from an internal HR shared services role or a professional services environment.
- Proven ability to manage multiple, simultaneous complex HR projects independently and to leverage contributions of direct reports and team members to accomplish projects.
- COVID Vaccine required*
*Individuals seeking an exemption from this requirement for medical or religious reasons should complete a request for accommodation form by contacting recruitingsupport@fticonsulting.com .
Preferred Qualifications
- Ability to independently exercise judgement in solving problems and recommending solutions.
- Proactive approach to solving operational challenges within a variety of areas.
- Executive level communication and influence.
- Continuous improvement mindset and a passion for measuring results through data and metrics a must.
- Ability to produce reports and analyze data. Advanced Microsoft Office skills, especially with Excel and PowerPoint, are essential.
- Demonstrated team player and leadership skills.
- Attention to detail and ability to multi-task in a highly dynamic environment while managing team member workloads to meet deadlines.
- Has a high tolerance for ambiguity; deals well with unexpected or adverse situations and works well under pressure
#Li-MG1
Our Benefits
Our goal is to support the well-being of you and your families-physically, emotionally, and financially. We offer comprehensive benefits such as the following:
- Competitive total compensation, including bonus earning potential
- Full package of benefits plans, including health, dental, vision coverage, along with life and disability insurance
- Generous paid time off
- Company matched 401K
- Potential for flexible work arrangements
- Generous paid parental leave and flex return support
- Family care benefits, including back-up child/elder care
- Employee Wellness Platform
- Employee Recognition Programs
- Paid time off for volunteering in your community
- Corporate matching for charitable donations most important to you
- Make an impact in our communities through company sponsored pro bono work
- Professional Development and Certification Programs
- In office free snacks and drinks
- Free smartphone and cellular plan (if applicable)
- FTI Perks & Discounts at retailers and businesses
- Upscale offices close to public transportation
- Pet insurance
About FTI Consulting
FTI Consulting is a global business advisory firm dedicated to helping clients with their most significant opportunities and challenges. With more than 7,500 employees located in 30 countries, our broad and diverse bench of award -winning experts advise their clients when they are facing their most significant opportunities and challenges. At FTI Consulting, we embrace, cultivate and maintain a culture of diversity, inclusion & belonging, which are fundamental components to our core values. FTI Consulting is publicly traded on the New York Stock Exchange and has been named the #1 Professional Services Firm on Forbes List of America's Best Employers and the best firm to work for by Consulting Magazine . For more information, visit www.fticonsulting.com and connect with us on Instagram and LinkedIn .
FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.