About FTI Consulting

FTI Consulting, Inc. is a global business advisory firm dedicated to helping organizations manage change, mitigate risk and resolve disputes: financial, legal, operational, political & regulatory, reputational and transactional. With more than 4,600 employees located in 28 countries, FTI Consulting professionals work closely with clients to anticipate, illuminate and overcome complex business challenges and make the most of opportunities. The Company generated $1.81 billion in revenues during fiscal year 2017. For more information, visit www.fticonsulting.com and connect with us on Twitter (@FTIConsulting), Facebook and LinkedIn.

FTI Consulting continually strives to offer employees and eligible dependents, including domestic partners and eligible domestic partner children, a competitive and comprehensive benefits package.

FTI Consulting does not accept unsolicited resumes from external firms or agencies. FTI Consulting will not be responsible for placement fees associated with unsolicited resumes.

FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.

About Core Operations:

FTI Consulting's Core Operations functions provide support to our client service professionals so they are able meet and exceed the needs of our clients. Professionals within our Marketing and Communications, Information Technology, Finance and Accounting, Human Resources, Office Infrastructure, Legal, and Real Estate teams are dedicated to working together and delivering world class support across our global community.



ABOUT THE PROJECT

FTI Consulting's Information Technology Group is seeking a Program Manager to define, develop and lead the firm's laptop management and provisioning program.

PRIMARY DUTIES

• Identify and prioritize major pain points and inefficiencies impacting the firm's ability to procure and provision practitioner laptops.
• Engage internal and external stakeholders to define requirements, develop strategies to mitigate constraints and improve two-way communication.
• Identify process and technology enhancements required to facilitate improvements.
• Create "standard IT equipment" list by segment / sub-practice.
• Establish asset management solution for laptops in ServiceNow.
• Document roles, responsibilities and timelines in RACI models and swim-lane diagrams.
• Develop and present the business case for program improvements.
• Define, communicate and monitor the policies governing the program.
• Recruit, onboard and coach deployment engineers responsible for the daily execution of the program.
• Develop and implement procedures to provision and distribute laptops, chargeback business segments and replenish inventories.
• Establish quality assurance procedures to track program accuracy, effectiveness and customer satisfaction.
• Implement improvement initiatives to increase program effectiveness.
• Facilitate weekly status meetings with team and distribute meeting notes.
• Create and distribute weekly, monthly and quarterly program management reports.
• Engage internal and external stakeholders on a quarterly basis to ensure continued support and identify new opportunities.
• Develop, obtain approval and maintain annual budgets.
• Keep abreast of emerging technologies that may impact the program.
• Identify and escalate issues to senior management, as needed.

CRITICAL COMPETENCIES

• Ability to develop, maintain and enhance an IT program for a global professional services organization

• Excellent communication (written & verbal), planning, organization, budgeting and administrative skills

• Extensive knowledge of the Microsoft Office Suite of applications (Excel, Word, PowerPoint, Access, Outlook)

• Ability to develop, follow and enhance Policies, Standard Operating Procedures and Checklists

• Familiarity imaging Windows computers utilizing Windows Deployment Services, deploying software via Ivanti (formerly LANDesk) and patching computers via Windows Server Update Services (WSUS)

• Experience procuring and supporting Lenovo laptops and desktops

• Experience with Windows Server technologies including Active Directory, Group Policy and Office 365

• Experience with the ServiceNow IT Management Suite

• Ability to work under tight deadlines and stressful situations

• Superior customer service skills

BEHAVIORAL AND INTERPERSONAL • Positive Attitude

• Self-Motivated

• Organized

• Team Work

• Adaptable to changing priorities EDUCATION/EXPERIENCE REQUIREMENTS • 4-year Business, Management Information Systems or Computer Science college degree required

• Project Management Professional (PMP) and\or Program Management Professional (PgMP) certification preferred

• Microsoft 365 Certified: Modern Desktop Administrator Associate or Expert certification desired

ADDITIONAL DUTIES

• Travel required (5-15%).

• As developed and coordinated upon request by supervisor.

• Provide on-call support via cell phone for after-hours communication/support.

• Ability to work additional hours as required.

• Physical labor, which may include moving equipment up to 10kg (22lbs) and flexibility to crawl underneath desks or tables to access network jacks and electric receptacles.

FTI Consulting is an Equal Opportunity Employer

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