COMPANY OVERVIEW

At Canon Medical Informatics (formerly Vital Images, Inc.), what we do matters. This is at the heart of every product we develop, every service we provide, and especially each member of our team. As part of Canon Medical Systems Corporation, we lead the industry with the latest health imaging informatics solutions. We improve the quality of patient care by developing innovative products that enable the exchange, analysis and storage of clinical information across health care enterprises and communities. Our products handle millions of medical images and health records a day across the world. Canon Medical Informatics experiences the best of both worlds with a dynamic and collaborative environment, casual culture, and agility of a mid-sized company, while having the support and resources of Canon Medical Systems Corporate, our parent company.

Our offices are based in Minnetonka, Minnesota; Waterloo, Ontario; Copenhagen, Denmark; The Netherlands; and Beijing, China. We value our team's innovation, enthusiasm, and dedication to help improve the lives of patients. Do you want to be part of a passionate team that believes what we do matters? Then a career with Canon Medical Informatics might be right for you!

POSITION OVERVIEW

The Senior Account Manager will be responsible for owning and managing a specified set of Canon Medical Informatics, Inc. customers. This role includes driving adoption, selling renewals, managing collections, acting as a lead generator for the enterprise imaging sales team and prospecting for net new customers. The Senior Account Manager acts as a customer advocate working closely with service, sales, marketing, and engineering to improve the product's adoption and to deliver a World Class Canon Medical Informatics, Inc. partner experience. Ideal candidate would be located in Denver, Dallas, or their surrounding areas.

RESPONSIBILITIES

• Develop key relationships with customers at all levels, set appropriate expectations, and repetitiously deliver on those expectations.
• Sells renewals for assigned accounts and add on software including but not limited to software, hardware and professional services.
• Act as lead generator for EI Sales team.
• Drive customer satisfaction by tracking and driving client requirements and technical solutions, understanding each client's processes, procedures, customizations and configuration to proactively manage and adopt information online, over the phone and on-site.
• Establish and maintain a positive and professional relationship with assigned customers and focus on retention and growth.
• Interact and communicate frequently over the phone and occasionally in person with key contacts for the assigned strategic accounts and provide customers with AM deliverables (reports, notifications, and status update obligations).
• Maintain strong product knowledge of the entire Canon Medical Informatics, Inc. product suite and be able to effectively advise partners regarding how to best leverage their advanced visualization solution. This includes a strong commanding knowledge of radiology information workflow and how our solutions fit within this spectrum.
• Participates in root cause analysis reviews.
• Participates in the planning, approval, and implementation of approved change management requests.
• Facilitates and develops education requirements
• Manages collections for assigned accounts.
• Inform customers on Education units available, Webinars, eService tools, etc.
• Prospect and sell to net new advanced visualization customers.

REQUIRED EDUCATION AND SKILLS

• 5+ years customer facing experience required
• 3+ years Sales experience
• 5+ years of technical/clinical consulting in the software or medical device industry preferred
• Ability to communicate and operate across multiple functional groups internally, including international partnerships, and at customer sites to demonstrate the value of service and support solutions
• Experience managing and renewing maintenance contracts along with building and executing on account plans
• Experience in formation and implementation of project management and/or service plans in a hospital environment preferred
• Strong presentation skills
• Ability to travel domestically

JOB COMPETENCIES

• Adaptability/Flexibility - Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs.
• Customer Focus - Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers.
• Decision Making/Judgement - Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, communicates decisions to others.
• Organizational Savvy - Operates within the organization's formal and informal structures, builds allies and relationships across departments, uses allies to build consensus and create results, is appropriately diplomatic, understands others' roles and perspectives, can sell projects and ideas across the organization.

COMPANY VALUES

Integrity, Customer Focused, Collaborative, Problem Solvers and Drive

WHAT WE OFFER YOU

Canon Medical Informatics offers a dynamic workplace, competitive compensation package, and room for learning and growth in our organization. This is an environment in which things move quickly and you'll have the opportunity to wear many hats. We have a casual dress code, offer flexible work hours and actively foster work-life balance, because anything else simply isn't sustainable. Our Minnetonka, MN office is located about 12 miles southwest of downtown Minneapolis. Our office is near several walking paths and restaurants that are a quick drive away. In our office of 175, we have on onsite deli, workout facility and weekly massages. Our team loves what we do and has fun doing it together. We look forward to receiving an application from you.

Canon Medical Informatics is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Vital Images is an Equal Opportunity Employer, M/F/Vets/Disability.