Based in Oakland, NJ, Topcon is a comprehensive diagnostic device manufacturer within the worldwide eye care community. It introduced the world's first commercial back-of-the-eye Spectral Domain (SD) and Swept Source (SS) optical coherence tomography (OCT) systems, which have driven innovation in eye care.

More recently, to develop the most efficient, pragmatic and state-of-the-art solutions, Topcon formed a new strategic division, Topcon Healthcare Solutions, whose primary objective is to create world-class software solutions for the eye care industry and beyond. The company's products enable the collection and visualization of a wide range of imaging and clinical data while providing quantitative and clinical analysis capabilities.

Topcon's software gives clinicians access to patient exam data captured from OCTs, Visual Fields, Fundus Cameras, and other Topcon and third-party devices. Topcon leverages its new data management system called Topcon Harmony, where practitioners gain access to both DICOM and non-DICOM information stored in a central, cloud-based environment. Additionally, Topcon now provides an integrated service that connects practitioners to an extensive network of reading services to assist in the management of sight-threatening eye diseases.

The Refraction Center Manager (RCM) is responsible for the overall management of the Topcon Refraction Manager. This includes day-to-day management and oversight of the team that provides remote refraction services to Topcon's RDx customers.

• Train and supervise remote Refraction Technicians (RTs)
• Create daily schedules based on customer hours and demand
• Ensures issues raised by RTs are resolved or escalated to Support or Product Management
• Provide feedback to Product Management on bugs, improved functionality and new features
• Create daily/weekly/monthly KPIs to understand all aspects of the business and to support data-driven decision making.
• Acts as a liaison and works collaboratively with the customers who contract for remote refraction services. This includes meeting their objectives associated with service and quality goals
• Provide continuing education for the RTs
• Ensure customer interactions are being tracked within CRM system
• Analyze policies and procedures to ensure corporate compliance
• Prepare reports about department activities

• BA/BS degree preferred
• Experience managing hourly staff members in a remote environment
• High degree of competency with creating, analyzing and using metrics to monitor output, identify potential issues, inform decisions and track effect of changes
• Minimum 3-5 years' experience in ophthalmic/optometric office procedures and patient workflow preferred
• Ophthalmic Technician certification preferred

• Proven leadership skills
• Communication, relationship-building, and project management skills are critical to success
• Proven ability to successfully manage multiple projects in a dynamic environment with a sense of urgency
• Willingness to "roll up sleeves" to perform at all levels and assist in areas outside of core responsibilities
• Strong strategic thinking and analytical skills
• Excellent written, oral, and presentation communications skills in English
• Some travel might be required

Topcon is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.