Overview

Manages the training strategy and content for global work streams. Collects feedback and performance data post-launch to increase program effectiveness and employee performance. Observes, evaluates and provides feedback to global trainers to ensure consistency of delivery of both internal and vendor trainers. Monitors changes to SOPs, develops training plans to support updates, and communicates changes to relevant stakeholders as necessary.
Responsibilities

Conducts organizational and business process analysis in partnership with business unit owners and process owners. Actively involved in designing and driving learning project plans with Sr. leaders to attain improvements as identified. Drives real innovation in enterprise-wide business practices in order to attain improved processes, standardization within and across units, and increase efficiencies throughout Paychex.

Identifies the impact of process and product changes across multiple product lines/business units and made modifications to training programs in order to provide current information to clients and trainees.

Lead programs with Paychex partners to improve business results with a focus on increased productivity and decreased expenses. Implement best practices, standards, and metrics across the organization to improve the consistency of results.

Validates and scopes improvement projects, links client requirements and business process improvements; organizes and drives effective team to deliver results and complete projects successfully deploying pilot, launch, and control in order to ensure the achievement of expected results.

Understands business problems specific to Company initiatives and opportunities through the use of quality tools; recommends solutions to management based on data analysis to enable the organization to achieve goals.

Coordinate and lead training analysis with affected teams to capture details of success, opportunity, and exposure to drive improvement and client satisfaction in the program area of focus.

Continued focus on learning programs to drive improved procedures and focus on building the culture around the program. Implement and maintain a metrics system that reflects the areas measured.

Monitors and controls the changes that were made to improve learning programs to ensure long-term adoption.

Works closely with Business Partners and is a trusted administrator to help to bring innovation and insight.

Must be able to travel internationally up to 25% of the time

Qualifications

• Bachelor's Degree - Preferred
• H.S. Diploma - Required
• 4 years of experience in delivering and/or developing learning programs required, global experience strongly preferred.
• 8 years of experience in related field.
• Project Management experience or certifications a plus. Excellent group facilitation skills - real experience with groups implementing multiples initiatives preferred.
• Demonstrates analytical skills.

EOE, including disability/vets