Contour is a long-established aviation services company with diverse capabilities including scheduled airline operations, Part 91/135 aircraft management, on- demand charter, an aircraft sales division, three Fixed-Base Operations, a FAR Part 145/EASA certified aircraft maintenance facility providing airframe maintenance, avionics installations/repairs, and component overhaul services, and a FAR 141 pilot and maintenance training operation. Our fleet of approximately 30 aircraft operate almost 20,000 flight segments annually and the company is now ranked as one of the ten largest Part 135 operators in the country.

At Contour, our core values are at the heart of everything that we do and every decision we make. Constant throughout all our lines of business is a commitment to integrity and safety. Our team members consistently display an attitude of excellence and the ability to think like a customer. We recognize that there is strength in unity and work together as a team to accomplish our ambitious goals.

Contour is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, gender, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, genetics, veteran status, gender identity, or any other protected status and will not be discriminated against on the basis of disability.

Contour's rapid growth has created exciting employment opportunities. We invite you to become part of the family.

Job Responsibilities

• Maintain all qualifications and training of the Airline Customer Service Representative/Ground Security Coordinator Position
• Oversight of all Contour Airport Operations and personnel for their assigned Region or cities
• Oversee functional responsibilities as assigned VP of division, Including training and compliance, ground service equipment, reservations, and customer care
• Ensure that all airport ground operations comply and operate within current Company policies and Federal Regulations
• Plan staffing levels. Work with Human Resources to recruit, select, hire, train, and employ an appropriate number of employees.
• Maintaining a safe, secure, and legal work environment.
• Provide oversight and direction to employees in accordance with Company policies and procedures and Federal Regulation.
• Developing personal growth opportunities
• Accomplishing staff results by communicating job expectations, planning, monitoring and appraising job results.
• Coach, mentor and develop staff, including overseeing new employee onboarding and providing career development training and opportunities
• Disciplining employees as needed.
• Maintaining quality service by enforcing quality and customer service standards, analyzing, and resolving quality and customer service problems; identifying trends; recommending system improvements.
• Contributing to team effort by accomplishing related results as needed
• Maintain employee work schedules including assignments, training, vacations, cover for absenteeism and overtime scheduling.
• Maintain weekly input of employee timecards/hours worked for payroll
• Maintain thorough knowledge of policies and processes pertaining to unaccompanied minors, law enforcement officers, hazardous materials, and other regulatory requirements
• Maintain thorough knowledge of the Contour Drug and Alcohol Misuse Prevention Program and complete yearly management training to maintain trained observer status.
• Promptly communicate any event or challenges involving the local operation with Management and/or Corporate Dispatch
• Respond to and take proactive measures to minimize irregular operations and customer inconvenience
• Completing required reports and audits to satisfy Company and regulatory requirements
• Investigating and analyzing problems [e.g., damage to GSE or aircraft, Letters of investigation (LOIs)]. With respect to a finding, formulate a response and possible corrective action
• Coordinating with Inflight Services regarding the ordering and maintaining of catering supplies
• Perform other job-related duties as assigned.

Qualifications

• Be at least 23 years of age
• Be authorized to work in the United States (non-sponsored/non-visa) and able to travel in and out of the United States.
• Must have a valid driver license and good driving record.
• Must understand, read, and write English. Ability to read, write, speak, and understand Spanish a plus but not required.
• Possess high school diploma or GED certification
• Basic knowledge in Microsoft suite of products including Office 365, Excel, Outlook, and Word. Must also have a basic understanding of similar soft wares
• Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset.
• Possess strong leadership and organizational skills.
• Must have well-developed people skills and ability to work with a variety of personalities.
• Able to coordinate multiple priorities and meet deadlines.
• Able to handle interruptions and a fast-paced environment.
• Maintain strong attention to detail.
• Be self-motivated and able to motivate others.
• Ability to work independently and as part of a team.
• Excellent communication skills both written and verbal delivered with tact and professionalism
• Must pass a DOT required pre-employment drug screen and willing to submit to and pass FAA and Company mandated random drug and alcohol tests.
• Able to pass an FAA required 10-year work history review and submit to criminal background and fingerprint checks.
• Able to work nights, weekends, holidays, and varying schedules.
• Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations.
• Able to lift 75 lbs. routinely with or without a reasonable accommodation.
• Experience in aviation or aviation related education preferred but not required.

Corporate Flight Management, Inc. dba Contour Airlines is an Equal Opportunity Employer M/F/Vets/Disability