About the Role

As a Workplace Experience Concierge team member for the Dallas Office, you will join a team that leverages technology, workplace design, hospitality, and business services to deliver a best-in-class workplace experience environment. The ideal candidate will be forward-thinking and hospitality-focused, have comfort working with emerging workplace technology and the ability to support facilities and operations in a fast-paced environment.

In this role, you will support the daily operations of our group to deliver:

• • Workplace Services for employees and visitors, including Reception, Conference Center, Pantry Service, Catering Orders, Onboarding, and Meeting/Event Management (office, segment, training, etc.).
  • Operations Services such as Facilities Management, Security, Repairs and Maintenance, Space Utilization (Hoteling/Moves/Adds/Changes), Mail/Print/Supplies, Emergency Preparedness, Contingency Plans and Vendor Management.

What You'll Do

The Workplace Experience Concierge is responsible for providing concierge level service as the face and voice of FTI and is at the forefront of delivering a positive office experience as a cultural ambassador and service leader. As part of the "front-of-house" team, the Workplace Experience Concierge is responsible for creating a warm, welcoming, and professional atmosphere for all employees and visitors. The individual in this role will excel in anticipating needs and providing proactive services.

• Greet all employees and visitors in a professional and friendly manner, notifying the respective hosts of their arrival and direct them to their assigned room.
• Ensure all incoming phone calls are answered promptly and directed appropriately.
• Provide the highest level of customer service and respond to all inquiries.
• Arrange security clearance for all employees and guests; assist in the creation of new badges.
• Confirm meeting room bookings, focusing on strategic use of space to maximize utilization and efficiencies.
• Coordinate meeting and event needs (ie, register expected guests, place catering orders, AV/IT needs), accurately recording information and escalating any conflicts or special requests.
• Perform floor checks to ensure conference rooms are set-up correctly with proper equipment and amenities prior to the start of meetings. Escalate and resolve issues as needed.
• Assist senior point of contact to plan meetings and events (onsite and externally) to support business and workplace experience objectives. Examples include: segment meetings/events, executive meetings/town halls, colleague engagement events such as holiday and promotion/recognition events, as well as recruiting and client events.
• Order office and break room supplies for entire office, including maintaining supply inventory, stocking break rooms, supply rooms and copier rooms.
• Maintain general organization of common/shared office and kitchen areas.
• Coordinate pickup and delivery of incoming and outgoing mail and deliveries such as USPS, FedEx, UPS, couriers, prepare and ship mail and packages for external shipment, operate postage machine and maintain shipping supplies.
• Place Property Management work orders as requested for maintenance issues.
• Assist the Office Administrator with coding and submitting vendor invoices to Accounts Payable.
• Participate in the local emergency or Fire, Life Safety team.
• Provide administrative and office assistance as needed.

Basic Qualifications / Qualifications & Experience

• Minimum of 3-5 years of related experience in operations/facilities support.
• Bachelors or Associates Degree preferred.
• Candidate must be professional and service-oriented, collegial, and able to work effectively with colleagues, clients, and vendors at all professional levels.
• Team player with the ability to also work independently, meet multiple deadlines and respond to change.
• Ability to maintain a professional, composed, demeanor, and to diplomatically deal with challenging situations to resolve or escalate with leadership as needed.
• Excellent communication skills, both verbal and written.
• Strong attention to detail, organization, time management and prioritization skills.
• Proficiency in Excel, Word, and PowerPoint.
• Experience planning Events such as Holiday and Recognition Celebrations, Segment Group Meetings, Training Events, Town Halls, etc. preferred.
• Judgment skills to deal with challenging situations to resolve or escalate with leadership as needed.
• Dependable, reliable; and ethical team member (certain print materials may be confidential).
• Ability to lift/move items up to 50 pounds.
• Travel to FTI office may be required
• COVID Vaccine required*

*Individuals seeking an exemption from this requirement for medical or religious reasons should complete a request for accommodation form by contacting recruitingsupport@fticonsulting.com

Our Benefits

Apart from the well-structured career path and excellent team environment, our employees enjoy a variety of perks and benefits. Our benefits include, but are not limited to:

• Competitive salary and bonus plans
• Generous paid holidays, time off and parental leave
• Full package of benefits plans
• Company matched 401K
• Annual paid volunteer hours
• Corporate matching for charitable donations
• Potential for flexible working arrangements
• Free snacks and drinks
• Upscale offices close to public transportation
• Pet insurance

About FTI Consulting

What makes us unique? With more than 6,250 employees located in offices in every corner of the globe, we are the firm our clients call when their most important issues are at stake. Regardless of what level you are, you will have the opportunity to work alongside and learn from top experts in your field on high-profile engagements that impact history. Our culture is collaborative, and we value diversity, recognition, development and making a difference in our communities.

FTI Consulting is publicly traded on the New York Stock Exchange and has been recognized as a Best Firm to Work For by Consulting magazine and one of America's Best Management Consulting Firms by Forbes . For more information, visit www.fticonsulting.com and connect with us on Twitter ( @FTIConsulting ), Facebook and LinkedIn .

FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.

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