Overview

The Regional Manager provides leadership and direction to Vision Technologies Datacenter Business Unit Project Management team. In this role you are responsible for delivery of our products and services in a professional manner to all customers. Success is measured by on time delivery, meeting, or exceeding profit goals, maximizing utilization of resources, and receiving ongoing work and referrals from customers when work is completed. Responsible for providing guidance, coaching, and best practices to the Datacenter project management team to ensure objectives are met individually and collectively for the team. Candidate must have the ability to manage, lead, and build strong relationships. This position requires financial and operational experience along with the ability to be a strategic leader.

The individual reports to the Datacenter Business Unit Manager.

At Vision, each person brings their unique talents to work as a team and make a difference. Five business units in pursuit of 100% customer satisfaction - expert audio-visual, professional services, security, wireless and structured cabling capabilities. Corporate certifications plus the support of everything IP uniquely distinguishes Vision among top technology integrators. Our committed team, entrenched in a culture of support, works to ensure an unforgettable customer experience. Vision is committed to the community, and we promote a healthy environment for our teammates - caring people focused on great outcomes. 100% customer satisfaction is more than words at Vision...it is our culture. We strive to provide the best solutions and services to meet our customer's needs, while providing a positive work environment that allows our Customer, Company and Employees to grow and succeed.

Responsibilities

Responsibilities and Duties:

In addition to position responsibilities noted below, our Regional Managers are to embrace Living the Vision Culture and be driven by principles we all share, believe in, and promote Customer First; Be the Best You Can Be; Professionalism; Proactive Teamwork; Pride in Our Company; and Make Giving a Reality.

• Accountable for the revenue growth and profitability of the Datacenter business unit.
• Joint Ownership of the Datacenter P&L with the Business Unit Manager
• Provide coaching and direction to the Datacenter project management team to meet objectives.
• Review, assign, and manage execution of contracts to 100% completion.
• Find creative ways to optimize capital and increase operational efficiencies in delivery.
• Insure and validate 100% world class customer service and quality for all engagements.
• Ability to analyze market trends and align service delivery models to meet demand.
• Sales support from lead development and qualification through the development of bid and win strategies.
• Develop growth strategy to support new market opportunities in Datacenter presentation, collaboration, and unified communications.
• Alignment with key channel partners in support of strategic initiatives.
• Ensure all assigned OTRs (Objectives, Targets, Results) for the Project Managers are complying.
• Active participation in CFR discussions.
• Ensure the Project Managers are in conformance to all responsibilities within the Operational Guidelines throughout the phases of: Presales, Planning, Delivery, Closing, and Post-Installation.

Knowledge, Skills and Abilities required:

• Understands critical importance of both customer experience and customer service.
• Proactive and professional communication with internal and external customers.
• Highly organized, and effective with personal time management.
• Excellent verbal skills.
• Excellent written skills.
• Effective working in team situations as a contributing or leading member.
• Versatile in performing different tasks; very resourceful.
• Able to receive constructive feedback and take action to adjust.
• Be independent, self-driven, highly customer focused, and be successful without supervision from management.
• Demonstrate excellent listening skills.
• Highly dependable.
• Desire for continuous improvement at a personal and professional level.
• Can effectively present and interact with senior executives as needed.
• Maintains a professional image to our customers and sets a role model image for all Vision teammates.

Qualifications

• Minimum of 10+ years' experience managing senior program managers and entry-level project managers as well as field delivery staff.
• Operational experience in the delivery of large-scale Datacenter Presentation and Collaboration projects is preferred.
• Experience in delivery of network centric technologies for voice, video, and data preferred.
• Strong customer focus and service skills
• Strong leadership skills.
• Superior problem-solving skills.
• Results orientated.
• Project management and organization skills.
• Strong written and verbal communication skills.
• Strong analytical and quantitative skills.
• Above average proficiency in MS Office, specifically MS Project and Excel
• PMP /or other Industry certifications are preferred, but not required.
• 4-year College degree with concentration in Business and economics. Additional work experience is acceptable.

Vision Technologies is an equal opportunity employer: disability/veteran