Analyst, Office Technology
April 3, 2022
About the Role
The Information Technology Group (ITG) is a collection of people, processes and technology investments that are designed to achieve the business goals of FTI Consulting. The Office Technology Senior Analyst will provide implementation oversight, end-user training & support to FTI's office technology, including but not limited to, workplace scheduling solutions. The Senior Analyst will also be responsible for the assessment, identification, and functional definition of requirements/solutions to meet FTI's business needs.
What You'll Do
How You'll Grow
ITG uses an "IT Service Portfolio" approach to align with business priorities, and to articulate and communicate the diversification of IT investments for the business. FTI Consulting leverages the Information Technology Group (ITG) to accomplish the following goals: Improve Practitioner Productivity and grow the business with IT, Reduce Risks with IT in the business, and Manage a balanced set of IT investments that meet business objectives. We encourage our employees to become "Super Users" of all our services, take advantage of multiple opportunities to work with colleagues on the wide array of cross functional to inter department projects, and self-improve through professional development. Success in the Senior Analyst role will require demonstrated Project Management skillsets including, but not limited to, requirements definition with local business leaders, creation of and adherence to a time-based project plan with designated milestone dates for accomplishing specific tasks, budget development and tracking of actual project spend, risk analysis and the development of contingency plans to mitigate, avoid, or transfer project risks to ensure successful outcomes, as well as attention to detail and a demonstrated ability to juggle multiple projects at the same time.
Basic Qualifications
*Individuals seeking an exemption from this requirement for medical or religious reasons should complete a request for accommodation form and submit the form to recruitingsupport@fticonsulting.com.
BS or equivalent experience preferred
Level Requirements
Our Benefits
Apart from the well-structured career path and excellent team environment, our employees enjoy a variety of perks and benefits. Our benefits include, but are not limited to:
About FTI Consulting
What makes us unique? With more than 6,250 employees located in offices in every corner of the globe, we are the firm our clients call when their most important issues are at stake. Regardless of what level you are, you will have the opportunity to work alongside and learn from top experts in your field on high-profile engagements that impact history. Our culture is collaborative, and we value diversity, recognition, development and making a difference in our communities.
FTI Consulting is publicly traded on the New York Stock Exchange and has been recognized as a Best Firm to Work For by Consulting magazine and one of America's Best Management Consulting Firms by Forbes . For more information, visit www.fticonsulting.com and connect with us on Twitter ( @FTIConsulting ), Facebook and LinkedIn .
FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.
#Li-AF1
The Information Technology Group (ITG) is a collection of people, processes and technology investments that are designed to achieve the business goals of FTI Consulting. The Office Technology Senior Analyst will provide implementation oversight, end-user training & support to FTI's office technology, including but not limited to, workplace scheduling solutions. The Senior Analyst will also be responsible for the assessment, identification, and functional definition of requirements/solutions to meet FTI's business needs.
What You'll Do
- Primary responsibilities include evaluating the floor plan to identify all rooms and desks which require scheduling systems; documenting the required scope; completing the Condeco Data Collection Worksheet to capture all resource attributes; overseeing the purchase and delivery of all Condeco-related hardware; overseeing the installation and configuration of all Condeco hardware; developing and carrying out test plans for the Condeco implementation, including its seamless integration with One Login, mobile apps, and Microsoft Outlook; developing end-user training and conducting remote training sessions with both general users and office administration staff
- Responding to Condeco and other third-party systems support calls/tickets to ensure new deployments are fully operational to transition to the ITG Operations and Facilities Teams
- Assist with identification, analysis, and resolution of issues within the office technology system, internal & external interfaces/reporting, and user security
- Assist with office technology projects and work collaboratively with other system support teams/vendors/users to integrate, design, test and implement solutions
- Provide on-site support and phone support as needed
- Document the solution implemented and transition ongoing maintenance and operation to the IT Ops and Facilities teams
- Performs problem management resolution for Condeco services
How You'll Grow
ITG uses an "IT Service Portfolio" approach to align with business priorities, and to articulate and communicate the diversification of IT investments for the business. FTI Consulting leverages the Information Technology Group (ITG) to accomplish the following goals: Improve Practitioner Productivity and grow the business with IT, Reduce Risks with IT in the business, and Manage a balanced set of IT investments that meet business objectives. We encourage our employees to become "Super Users" of all our services, take advantage of multiple opportunities to work with colleagues on the wide array of cross functional to inter department projects, and self-improve through professional development. Success in the Senior Analyst role will require demonstrated Project Management skillsets including, but not limited to, requirements definition with local business leaders, creation of and adherence to a time-based project plan with designated milestone dates for accomplishing specific tasks, budget development and tracking of actual project spend, risk analysis and the development of contingency plans to mitigate, avoid, or transfer project risks to ensure successful outcomes, as well as attention to detail and a demonstrated ability to juggle multiple projects at the same time.
Basic Qualifications
- Condeco Enterprise experience required: 2+ years' experience implementing and administering Condeco Enterprise workspace scheduling solutions including rooms screens, desk screens, web portals, mobile apps, and Outlook add-ins
- Strong project management skills
- Strong customer service skills to perform job duties in an effective, professional, and friendly manner
- Strong verbal and written communication skills
- Strong problem solving and analytical skills
- Strong planning, organizational and administrative skills
- Superior attention to detail
- Ability to work independently and as a team player
- Travel required to FTI office(s).
- COVID Vaccine required*
*Individuals seeking an exemption from this requirement for medical or religious reasons should complete a request for accommodation form and submit the form to recruitingsupport@fticonsulting.com.
BS or equivalent experience preferred
Level Requirements
- General background office management and related technologies
- Resolves complex issues utilizing technology
- Brings wide-ranging technical experience
- May have SME skills in one or more software products
- Solves complex issues where in-depth evaluation of many variable factors
- Exercises technical judgement in the selection of methods, techniques, and criteria for obtaining results
- Performs with general supervision with oversight for judgment, adequacy, and accuracy
- Detail oriented and deadline driven
Our Benefits
Apart from the well-structured career path and excellent team environment, our employees enjoy a variety of perks and benefits. Our benefits include, but are not limited to:
- Competitive salary and bonus plans
- Generous paid holidays, time off and parental leave
- Full package of benefits plans
- Company matched 401K
- Annual paid volunteer hours
- Corporate matching for charitable donations
- Potential for flexible working arrangements
- Free snacks and drinks
- Upscale offices close to public transportation
- Pet insurance
About FTI Consulting
What makes us unique? With more than 6,250 employees located in offices in every corner of the globe, we are the firm our clients call when their most important issues are at stake. Regardless of what level you are, you will have the opportunity to work alongside and learn from top experts in your field on high-profile engagements that impact history. Our culture is collaborative, and we value diversity, recognition, development and making a difference in our communities.
FTI Consulting is publicly traded on the New York Stock Exchange and has been recognized as a Best Firm to Work For by Consulting magazine and one of America's Best Management Consulting Firms by Forbes . For more information, visit www.fticonsulting.com and connect with us on Twitter ( @FTIConsulting ), Facebook and LinkedIn .
FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.
#Li-AF1