Support Specialist
November 27, 2023
Topcon Positioning Group is headquartered in Livermore, California, USA (topconpositioning.com).
We design, manufacture and distribute productivity tools for developing a brighter future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to construction, geopositioning and agriculture industries focused on developing a sustainable tomorrow.
Topcon is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, genetic information, or other legally protected status.
To learn more about Topcon career opportunities go to www.topconcareers.com.
Topcon Solutions serves the AEC industry as the retail division to Topcon Positioning Systems, and an Autodesk Platinum Partner. The technology offerings, workflows, and productivity solutions between these two brands are why Topcon Solutions is a leader in the industry. Ourvast product portfolio, technical expertise across brands, and business savvy industry knowledge are unmatched. Supporting our customers with training, technical support, consulting & repair is our specialty.13 locations, covering 20 states. Solutions Is Our Middle Name.
Territory includes CT and RI.
Topcon Solutions serves the AEC industry as the retail division to Topcon Positioning Systems, and an Autodesk Platinum Partner. The technology offerings, workflows, and productivity solutions between these two brands is why Topcon Solutions is a leader in the industry. Ourvast product portfolio, technical expertise across brands, and businesssavvyindustry knowledge is unmatched. Supporting our customers with training, technical support, consulting & repair is our specialty.13 locations, covering 20 states.Solutions Is Our Middle Name.
Job Purpose
The role of this position is to train customers, perform product demonstrations, and support sales with technical support for 3D Modeling, Job Site Services, Construction Layout Services, Site work design services.
Responsibilities
Train Topcon Sales employees on hardware, software, and workflow for Topcon products. Work with Topcon customers in the field to teach and train on hardware and software products. Classroom training at Topcon Solutions Store for group of 6-8 people on various hardware and software products. Phone support troubleshooting field problems with customers.
Working Conditions
Working conditions typically 50% of the time is indoors with a PC or in a classroom. 50% outdoor job site duties
Physical Requirements
Must be able to withstand the rigors of teaching a class for 6-8 hours a day, for multiple days in a row. Ability to travel by airline or car to remote areas to provide training. Able to lift 40 lbs. Able to walk on rugged job sites.
Education & Experience
A BS/BA or other technical degree, or equivalent experience with the Construction Job Site Services Products
Qualifications
Excellent interpersonal skills, speaking/presentation ability, and positive, professional persona and appearance. Proficiency in Microsoft Office products. Field surveying experience desirable.
US Candidates the base pay range69k-85k is a projected hiring range for a position, level and potential work location(s) listed. Topcon provides the compensation range that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full-time schedule.
Topcon offers a comprehensive benefit package for this position including medical, dental, vision, life insurance, disability insurance, tax saving spending accounts a 401(k) plan with employer match, tuition reimbursement in addition to other perks and benefits. We also offer time off for our employees to recharge. Our employees are eligible for paid company holidays, paid personal time off, and paid sick time that meets or exceeds state/local requirements.
Topcon reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation; individual candidate compensation may be determined based on individual skills, experience, training, certifications, education, final work location and other factors not related to an applicant's sex or other status protected by local, state, or federal law. Changes in the position level, location or other factors associated with the role may change the final determined compensation. The recruiter can provide additional information during the hiring process.
Topcon time off policies can vary between Topcon Positioning Systems, Inc. and Topcon Solutions Stores, Inc, as well as roles which are exempt or non-exempt. For hourly ("non-exempt") employees, we offer personal paid time off which accrues in accordance with local standards. For salaried ("exempt") employees, we offer a flexible paid time off policy giving you flexibility to take time when needed, while supporting business needs. All paid time off policies are in accordance with or exceeding local law. Employees working at least 30 hours per week are eligible for our Health and Welfare benefit package.
Topcon is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
We design, manufacture and distribute productivity tools for developing a brighter future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to construction, geopositioning and agriculture industries focused on developing a sustainable tomorrow.
Topcon is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, genetic information, or other legally protected status.
To learn more about Topcon career opportunities go to www.topconcareers.com.
Topcon Solutions serves the AEC industry as the retail division to Topcon Positioning Systems, and an Autodesk Platinum Partner. The technology offerings, workflows, and productivity solutions between these two brands are why Topcon Solutions is a leader in the industry. Ourvast product portfolio, technical expertise across brands, and business savvy industry knowledge are unmatched. Supporting our customers with training, technical support, consulting & repair is our specialty.13 locations, covering 20 states. Solutions Is Our Middle Name.
Territory includes CT and RI.
Topcon Solutions serves the AEC industry as the retail division to Topcon Positioning Systems, and an Autodesk Platinum Partner. The technology offerings, workflows, and productivity solutions between these two brands is why Topcon Solutions is a leader in the industry. Ourvast product portfolio, technical expertise across brands, and businesssavvyindustry knowledge is unmatched. Supporting our customers with training, technical support, consulting & repair is our specialty.13 locations, covering 20 states.Solutions Is Our Middle Name.
Job Purpose
The role of this position is to train customers, perform product demonstrations, and support sales with technical support for 3D Modeling, Job Site Services, Construction Layout Services, Site work design services.
Responsibilities
Train Topcon Sales employees on hardware, software, and workflow for Topcon products. Work with Topcon customers in the field to teach and train on hardware and software products. Classroom training at Topcon Solutions Store for group of 6-8 people on various hardware and software products. Phone support troubleshooting field problems with customers.
Working Conditions
Working conditions typically 50% of the time is indoors with a PC or in a classroom. 50% outdoor job site duties
Physical Requirements
Must be able to withstand the rigors of teaching a class for 6-8 hours a day, for multiple days in a row. Ability to travel by airline or car to remote areas to provide training. Able to lift 40 lbs. Able to walk on rugged job sites.
Education & Experience
A BS/BA or other technical degree, or equivalent experience with the Construction Job Site Services Products
- Topcon 3D Exchange, Topcon Pocket 3D, Magnet Office, Magnet Collage, and other related software products knowledge is a plus.
- machine control, mmGPS, LPS, as well as GPS and Robotic systems for surveying and layout hardware knowledge is a plus.
- Some experience with Autodesk programs: Civil 3D, Point Layout, Navisworks, BIM 360
Qualifications
Excellent interpersonal skills, speaking/presentation ability, and positive, professional persona and appearance. Proficiency in Microsoft Office products. Field surveying experience desirable.
US Candidates the base pay range69k-85k is a projected hiring range for a position, level and potential work location(s) listed. Topcon provides the compensation range that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full-time schedule.
Topcon offers a comprehensive benefit package for this position including medical, dental, vision, life insurance, disability insurance, tax saving spending accounts a 401(k) plan with employer match, tuition reimbursement in addition to other perks and benefits. We also offer time off for our employees to recharge. Our employees are eligible for paid company holidays, paid personal time off, and paid sick time that meets or exceeds state/local requirements.
Topcon reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation; individual candidate compensation may be determined based on individual skills, experience, training, certifications, education, final work location and other factors not related to an applicant's sex or other status protected by local, state, or federal law. Changes in the position level, location or other factors associated with the role may change the final determined compensation. The recruiter can provide additional information during the hiring process.
Topcon time off policies can vary between Topcon Positioning Systems, Inc. and Topcon Solutions Stores, Inc, as well as roles which are exempt or non-exempt. For hourly ("non-exempt") employees, we offer personal paid time off which accrues in accordance with local standards. For salaried ("exempt") employees, we offer a flexible paid time off policy giving you flexibility to take time when needed, while supporting business needs. All paid time off policies are in accordance with or exceeding local law. Employees working at least 30 hours per week are eligible for our Health and Welfare benefit package.
Topcon is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.